Help
Questions, answered.
For patients, families and professionals.
If it can’t wait
METABO is an AI helper, not a doctor. Not an emergency service.
In an emergency, call your local emergency number.
Need help right now? ›Getting started
What is METABO AI?
A helper between you and your doctor or health professional. It turns your health plan into small, one-tap steps every day, and notices when things slip. Your professional sees you one hour a month. METABO is there for the other 720.
Is METABO AI a doctor?
No. METABO is an AI helper, not a doctor, and not an emergency service. It follows the plan your professional wrote. AI helps. People decide: you, your professional and the people you choose.
What does it cost?
You start free. Urgent help, safety checks, logging your day, your professional’s plan and your helpers are always free, on every plan. Premium prices are announced soon. Invited by your professional? You start free. No card needed. Cancel any time.
See plans ›For professionals
Setting up your practice, inviting patients, giving your team access.
Which professionals is METABO AI for?
Every health professional who writes a plan for patients: meals, movement, mood, sleep, medicines and more. It opens first to dietitians. Trainers, psychologists, sleep therapists and more professions are on the way.
What does it cost for professionals?
Core is free, for every professional, from day one. Practice Pro is included free during the launch period. Patients you invite start free.
See plans ›Does anything reach my patients without me?
No. Nothing reaches a patient or the public without your yes. METABO drafts. You approve, edit or say no, in one step. Anything clinical comes to you.
How do my patients join?
Invite them when you’re ready. They open the invitation, set a password and say yes. Your plan is waiting for them, and they start free.
Can’t sign in?
Forgot your password?
Get a reset link by email.
Reset your password ›No email arrived?
It can take a few minutes. Check your spam folder, then ask for a new link.
New or lost phone?
Sign in on any device with your email address and password.
Invitation link not working?
Ask your professional to send a new one.
Account paused?
Contact us. We’ll tell you why, and what happens next.
Talk to a person
What support does
- Sign-in sorted.
- Account settings changed.
- Billing questions answered.
- Data requests handled.
- Problems looked into.
Where support stops
- No medical advice, ever.
- Never asks for your password or full card number.
A health question? Ask your professional inside METABO. No professional yet? Talk to your doctor.
Plans and billing
What each plan includes is on Pricing.
Your data, your call.
Your data is never sold or used for ads.
An idea, or something not working?
Still have a question?
Write to us, and we’ll reply by email.